Frequently Asked Questions
What are the Check In/Out Times?
Check in time is 2pm - an earlier check in is available on request, subject to availability. Check out time is 11am - if you would like to arrange a later check out, please contact reception before 4pm on the day before your planned departure. This is subject to availability only.
What are the best local transport links?
The closest Underground stations are Bayswater on the Circle and District lines and Queensway Station on the Central line.
Take the Circle Line to Paddington (5mins) for the Heathrow Express (20mins) or take the Circle Line to Victoria (20mins) for the Gatwick Express (30mins)
What attractions and restaurants are close by?
There is a number of desirable places to visit and sights to see. From Hyde Park, to the Porchester Centre, the Royal Albert Hall, Harrods, Whiteleys, Portobello Road and of course London's world famous West End theatre district. The hotel's immediate vicinity is home to restaurants and gastronomy from all over the world. Please see the Local Area section of our website for more specific details.
How do I cancel a booking?
For our cancellation policy details, please click on the link below.
Can I stay with my pets?
Sorry, but with exception of service animals we cannot accommodate pets.
How do I modify my booking?
In order to make any changes or amendments to a previously scheduled booking, please see our booking policy details.
I need more information before I can complete my booking. Who can I contact?If you are have filled the booking form from a remote, off-site location, please contact Reservations on;
Telephone:+44 (0) 207 243 1270
Fax: +44 (0) 207 221 8678
If you are currently resident within one of our studio apartments, then you can also contact the Front Desk for assistance.
Does the hotel have a lift?
Is there a luggage store?
We have a luggage storage room available free of charge when checking in and checking out of the hotel. Leaving luggage at other times will incur a charge of £2.00 per day.
Do you permit smoking in the rooms or anywhere in the hotel?
No, smoking is not permitted anywhere within the hotel building, however smoking is allowed in the hotel garden.